Refund Policy

Last updated: 10 November 2026

How to cancel an order or a service and get your money back.

Digital products

You can cancel any online purchase within 7 days of receiving the product and get a full refund, as Brazilian consumer law provides. Many of our products carry a longer money-back guarantee, which is stated on the product page and applies to that product.

You do not have to give a reason, send anything back or meet any condition.

Subscriptions

A product with recurring billing can be cancelled at any time. Cancelling stops all future charges, and access continues until the end of the period already paid.

Marketing services

Service fees are billed as stated in the proposal or contract. You can cancel at any time before the next billing date and no further fee is charged. Fees for work already delivered are not refunded, unless we failed to deliver what was agreed.

The advertising budget is paid by the client directly to the advertising platform. We do not hold that money and cannot refund it. Unused budget stays in the client's own advertising account.

How to ask for a refund

Write to contact@workflowdigitalmarketing.com from the email address used in the purchase, or include your order number. We confirm the request within one business day.

If the order was processed by a reseller platform, the refund is issued by that platform. You can use the link in your receipt email or write to us and we will start the request for you.

When the money arrives

Approved refunds are sent back to the original payment method within 5 business days. How long it takes to appear on your statement depends on your bank or card issuer.

Delivery

All products are digital and are delivered by email within minutes of payment, as described in our Terms of Use.

Problems with a file or with access

If a download does not open or an access does not work, write to us at any time, including after the guarantee period, and we will fix it.